COVID-19 OUTBREAK RESPONSE

Dear Customer, 

Rapid Hose is working hard to ensure we continue operations and support our customers. In an effort to reduce the spread of COVID-19 and for your safety, we have implemented the following temporary measures.

• Counter Sales will remain open with the following changes.
  • Customers will drop hoses off at our bay door instead of bringing it into the shop.
  • Only one customer at a time will be allowed into our lobby
  • Customers must use hand sanitizer upon entering
  • All payment must be credit or debit cards (or customer account)
• Field Calls will continue with the following changes:
  • No customers will be allowed in our vans
  • Operator must be present at the machine needing repair for the duration of the repair.
  • Operator must operate the machine to allow our technician to diagnose the problem. The operator must also test the machine after it is fixed.
  • Our technicians will not operate or enter any machine cabins.
  • We will not collect any signatures on paperwork for this period. Instead, pictures will be taken to prove the repair.

We thank you for your understanding and cooperation as we try to keep everyone safe. We value your loyalty and business and look forward to getting back to business as usual soon.

Stay safe and healthy,

Your team at Rapid Hose